Freight for online retail sales is calculated using our online freight calculator. Please enter your postcode and a freight fee will be added to the order. Freight to areas outside our standard shipping zones will need to be quoted prior to confirming your order. This quoted can be received by emailing your order request and delivery details to sales@satara.com.au.
We use the Australia Post e-Parcel service to ship online purchases of homewares products and smaller furniture pieces. If you are not home, Australia Post will typically leave the carton in a secure location out of the weather. If there is no secure location, Australia Post will leave a card to notify you of a local post office where your parcel can be collected. This e-Parcel service typically takes 2 - 7 days depending on your location. (remote locations may take longer). Furniture deliveries will be via one of our furniture delivery specialists - see detail below.
We use TNT to ship our homewares products nationally to businesses. TNT provide a track and trace facility so we can track the location of goods once they leave our warehouse until they are received by the customer. Our items are shipped from Melbourne and typically take between 2 - 5 business days depending on your location.
Due to the value of our furniture items and solid construction, they are not typically flatpacked (except some timber items that come with legs removed). To protect the furniture and ensure it arrives in its intended state, we utilise experienced furniture freight companies to transport all furniture. To ensure costs are minimised the furniture is typically delivered by the driver who may require assistance with heavy items. Furniture deliveries are to the ground floor of your building. Shipping of in-stock furniture from Melbourne may take 1 - 3 weeks depending on your location in Australia.
Satara prides itself on creating high quality products for your enjoyment. In the event that you request a refund, return or exchange, please read our Returns Policy below.
Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo and details of product fault or damage to sales@satara.com.au to assist us in reducing future occurrences. Credits or replacements can be arranged for damaged or faulty goods on a case by case basis as long as we are notified within 7 days of receipt of product. Once a return is approved we will arrange a pick-up where possible. In the event of minor damage to furniture (eg small dent or scratch) Satara reserves the right to have the furniture repaired to original condition where appropriate and viable.
Please note that the majority of Satara's products are made from natural materials which gives them a unique look and feel. Naturally occuring variances in the product such as wood knots, minor cracks in timber and colour variations are part of the character of the product and are not deemed as product faults.
Please choose your items carefully prior to purchase and feel free to contact us if you have any questions prior to purchase.
We are happy to accept change of mind returns if we are informed within 7 days of delivery. Satara may offer a credit voucher or exchange for change of mind returns. This exchange or credit voucher will not include shipping / return costs for exchanged items.
Should you wish to return the product for a refund then goods must be returned in their original packaging and in original condition. Satara will deduct the initial shipping cost plus a return shipping cost from your refund. A 20% restocking fee will apply if goods are not returned in their original packaging. Refunds will be made once we receive the returned item and are happy with its condition.
Satara will accept product returns and provide you with an exchange voucher, refund or repair where:
Proof of Purchase will be required.
Orders paid for by credit card that are subsequently cancelled will be charged a 3% cancellation fee so we can recoup the fees that we are charged by the credit card provider.
