Freight for online retail sales is calculated using our online freight calculator. Please enter your postcode and a freight fee will be added to the order. Freight to areas outside our standard shipping zones will need to be quoted prior to confirming your order. This quoted can be received by emailing your order request and delivery details to sales@satara.com.au.
We use the Australia Post e-Parcel service to ship online purchases of homewares products and smaller furniture pieces. If you are not home, Australia Post will typically leave the carton in a secure location out of the weather. If there is no secure location, Australia Post will leave a card to notify you of a local post office where your parcel can be collected. This e-Parcel service typically takes 2 - 7 days depending on your location. (remote locations may take longer). Furniture deliveries will be via one of our furniture delivery specialists - see detail below.
We use TNT to ship our homewares products nationally to businesses. TNT provide a track and trace facility so we can track the location of goods once they leave our warehouse until they are received by the customer. Our items are shipped from Melbourne and typically take between 2 - 5 business days depending on your location.
Due to the value of our furniture items and solid construction, they are not typically flatpacked (except some timber items that come with legs removed). To protect the furniture and ensure it arrives in its intended state, we utilise experienced furniture freight companies to transport all furniture. To ensure costs are minimised the furniture is typically delivered by the driver who may require assistance with heavy items. Furniture deliveries are to the ground floor of your building. Shipping of in-stock furniture from Melbourne may take 1 - 3 weeks depending on your location in Australia.
Satara prides itself on creating high quality products for your enjoyment. In the event that you request a refund, return or exchange, please read our Returns Policy below.
Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo and details of product fault or damage to sales@satara.com.au to assist us in reducing future occurrences. Credits or replacements can be arranged for damaged or faulty goods on a case by case basis as long as we are notified within 7 days of receipt of product. Once a return is approved we will arrange a pick-up where possible. In the event of minor damage to furniture (eg small dent or scratch) Satara reserves the right to have the furniture repaired to original condition where appropriate and viable.
Please note that the majority of Satara's products are made from natural materials which gives them a unique look and feel. Naturally occuring variances in the product such as wood knots, minor cracks in timber and colour variations are part of the character of the product and are not deemed as product faults.
Please choose your items carefully prior to purchase and feel free to contact us if you have any questions prior to purchase.
We are happy to accept change of mind returns if we are informed within 7 days of delivery. Satara may offer a credit voucher or exchange for change of mind returns. This exchange or credit voucher will not include shipping / return costs for exchanged items.
Should you wish to return the product for a refund then goods must be returned in their original packaging and in original condition. Satara will deduct the initial shipping cost plus a return shipping cost from your refund. A 20% restocking fee will apply if goods are not returned in their original packaging. Refunds will be made once we receive the returned item and are happy with its condition.
Satara will accept product returns and provide you with an exchange voucher, refund or repair where:
Proof of Purchase will be required.
Orders paid for by credit card that are subsequently cancelled will be charged a 3% cancellation fee so we can recoup the fees that we are charged by the credit card provider.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Satara Australia Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Satara Australia Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 13 Cochranes Road Moorabbin Vic 3189. Our ABN is 71 634 390 097 . The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Satara Australia Pty Ltd (ABN 71 634 390 097) ("Satara", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, including when you shop with us, join our Trade Program, visit a showroom or subscribe to our email or SMS marketing.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we comply with the Spam Act 2003 (Cth) when we send electronic marketing.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes information such as your name, email address, mobile number and delivery address.
The information we collect depends on how you deal with us, and may include:
Card payments are processed by our third-party payment providers and are handled in accordance with their security standards.
You can deal with us anonymously or using a pseudonym where it is practical, such as when making a general enquiry. However, we will need your details to process an order, deliver products or open a trade account.
We collect personal information directly from you where reasonably possible. This includes when you:
We also collect information automatically when you use our website, through cookies and similar technologies.
We use personal information to:
With your consent, or where otherwise permitted by law, we may send you information about new collections, product launches, sales, promotions, events, showroom updates and other Satara news by email, SMS, phone or post.
Every marketing email and SMS we send includes a way to unsubscribe. You can also opt out at any time by contacting us using the details below. We will process unsubscribe requests within five working days.
Unsubscribing from one channel, such as SMS, does not automatically unsubscribe you from other channels, such as email. You can manage these separately. We may still send you service messages about your orders, deliveries or account.
When you provide your mobile number and opt in to receive SMS marketing from Satara, you consent to receiving marketing and promotional text messages from us at that number. Consent is voluntary and is not a condition of purchasing any product or service from Satara.
We may collect your mobile number for SMS marketing when you:
We use your mobile number to send you the communications you have agreed to receive and to manage your SMS subscription preferences. We use a third-party marketing platform to manage and deliver our SMS communications. That platform processes your mobile number on our behalf only for this purpose. We do not sell your mobile number to anyone.
You can unsubscribe from SMS marketing at any time by replying STOP to any of our messages, by following the unsubscribe instructions in the message, or by contacting us. We will process your request within five working days.
Our website uses cookies, pixels and similar technologies. A cookie is a small file stored on your device that helps a website recognise your browser and remember information about your visit.
We use these technologies to:
Some of these cookies are set by third-party analytics, advertising and social media platforms. Those platforms may collect information about your browsing activity on our website and other websites, and use it under their own privacy policies.
We do not provide customer lists or contact details to advertising platforms.
You can manage or disable cookies through your browser settings, and manage your advertising preferences in the settings of the relevant platforms. Disabling cookies may affect how parts of our website work.
We may disclose personal information to:
We require our service providers to use personal information only for the services they provide to us. We do not sell, rent or trade your personal information.
We do not send customer or trade information to our overseas suppliers or manufacturers.
Some of the technology platforms we use to operate our website, marketing, analytics and advertising may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include physical, electronic and managerial safeguards.
We keep personal information only for as long as we need it for the purposes described in this policy or as required by law. After that, we take reasonable steps to destroy it or de-identify it.
You can ask to access the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading. Please contact us using the details below.
We will respond within a reasonable time, usually within 30 days. In limited circumstances permitted by law, we may decline an access request. If we do, we will tell you why.
If you have a concern about how we have handled your personal information, please contact us in writing using the details below. We will acknowledge your complaint, investigate it and respond within 30 days.
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated.
For privacy enquiries, access or correction requests, SMS or email unsubscribe requests, or complaints, please contact:
Satara Australia Pty Ltd
Attention: Privacy
Email: service@satara.com.au
Phone: (03) 9587 4469
Post: 13 Cochranes Road, Moorabbin VIC 3189
