Satara prides itself on supplying high quality products for Indoor Outdoor Living. In the event that you have a warranty claim please see our Warranty Information below.
Satara Australia Warranty: Satara Australia Pty Ltd ABN
(“Satara Australia” or “we” or “us” or “our” ), of 248 Governor Rd Braeside Vic 3195 provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date of sale. The period of the Warranty will be:
(a) 3 years for indoor furniture (residential use only)
(c) 3 years for outdoor furniture (residential use only) ; including synthetic weave,framework and welds but excluding outdoor fabrics
(d) No warranty for homewares, picnic and home decor items for claims later than 7 days from purchase of goods.
Sataras' liability under this warranty is to replace, repair or refund (at its discretion) any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes unless previously specified. Warranty excludes any freight costs associated with the return of faulty goods and re-supply of replacement items.
Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, clearance items, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.
In addition, this Warranty will not apply if the product has been repaired; has been subject to abnormal wear and tear; has been exposed to extreme temperatures or has been modified or tampered with in any way.
Please note that the majority of Satara's products are made from natural materials which gives them a unique look and feel. Naturally occuring variances in the product such as wood knots , minor cracks in timber and colour variations are part of the character of the product and are not deemed as product faults.
To claim under the Warranty, first contact Satara Australia for further information. You will require proof of purchase.
248 Governor Road
Braeside Victoria 3195
Tel: +613 9587 4469