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Satara Australia Pty Ltd
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Satara Australia Pty Ltd
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Cart0
  • Indoor
    • Bedroom
      • Beds and Bedheads
      • Bedside Tables
      • Buffets and Dressers
    • Seating
      • Dining Chairs
      • Kitchen and Bar Stools
      • Low Stools, Ottomans, Benches
      • Occasional Chairs
      • Office Chairs
      • Sofas
    • Storage
      • Bar and Bookshelves
      • Buffets & Dresser
      • Entertainment Units
    • Tables
      • Coffee Tables
      • Console Tables
      • Desks
      • Dining Tables
      • Side Tables
    • By Room
      • Bathroom
      • Bedroom
      • Dining
      • Entrance
      • Kitchen
      • Living
      • Office
      • Outdoor
      • Decor
      • Eco Friendly
      • Shop the BLOCK
    • New Arrivals
    • Bundles
    • Indoor Clearance Outlet
    • Resources
      • Indoor Colours Guide
      • Furniture Specifications
      • Custom Program
      • Product Care
      • Lookbook
      • FAQ's
  • Outdoor
    • Tables
      • Coffee and Side Tables
      • Dining and Bar Tables
    • Outdoor Seating
      • Bar Stools
      • Daybeds and Sunlounges
      • Dining Chairs
      • Low Stools and Benches
      • Occasional Chairs
      • Sofas
    • Accessories
      • Accessories
      • Outdoor Cushions
      • Lanterns and Candles
      • Lighting
      • Outdoor Rugs
    • New Arrivals
    • Bundles
    • Outdoor Clearance Outlet
    • Resources
      • Outdoor Colour Guide
      • Outdoor Furniture Specifications
      • Product Care
      • Online Catalogues
      • Lookbook
  • Decor
    • Baskets
      • Laundry and Bathroom
      • Storage
    • Homewares
      • Kitchen
      • Lights & Lanterns
      • Planters
      • Rattan Homewares
      • Wooden Bowls
      • Vases
    • Kitchen and Dining
      • Placemats & Tabletop
      • Trays
    • Soft Furnishings
      • Cushions and Textiles
      • Indoor Rugs
      • Outdoor Cushions
      • Outdoor Rugs
    • Mirrors
    • Artwork
      • Andy Vukosav
      • Carla Zammit
      • Chris Williams
      • Teagan Watts
  • Collections
    • Subtle Interplay | Winter 2024
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    • Bedroom | Autumn 2024
    • Urban Calm | Outdoor 2024
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  • Home
  • FAQ

FAQ

Please browse through our frequently asked questions to find answers to commonly asked questions relating to our website. If you are unable to find an answer to a specific question, please email us at sales@satara.com.au.

 

Are your Online Transactions Secure?

To ensure all online transactions are secure we utilise the Stripe payment processing platform.

Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.

Do you offer Afterpay?

Yes, Satara offers Afterpay to our retail customers for purchases up to $2000. To use Afterpay, simply add your items to your cart and then choose Afterpay as your payment method at checkout.

Can I order your products online?

For customers that cannot find our products at their nearest stockist, you can browse, order and pay securely via our website. 

To order online simply click on the main menu items on our home page and  view each catalogue. Select the product and click on it to view in more detail. Choose the quantity you require and proceed to the checkout where you can pay online. Outside of metro postcodes will required a custom shipping total from our sales team. Goods will typically be shipped within 2 - 3 business days.

Please note that where the product is a set (ie. set of 3 baskets), you need to purchase the whole set. We do not split up product sets.

Please note that Trade customers can only order online once they have logged in via the home page.

Can we buy goods online from outside Australia?

You are welcome to purchase goods via our online store from overseas locations outside Australia for shipping to friends or family located in Australia. Our website doesn't like overseas billing addresses so please enter the billing address on the checkout page the same as the Australian shipping address - don't worry, we don't send invoice details with the goods.

If you have an enquiry about an international project please click here to learn about our international projects capabilities. 

Note: We do not offer international shipping of individual products.

Can you ship goods around Australia?

Yes we ship goods all around Australia using the Australia Post e-Parcel service, TNT distribution network or our selected furniture freight companies.  Shipping outside of Australian metro areas will incur a delivery surcharge. 

Products are out of stock, what should I do to pre-order?

Contact sales@satara.com.au and we will inform you on the ETA of the product so you can put a deposit down to secure the piece you're after.  

Do you have a minimum $ order amount?

There is no minimum order for online purchases.

Our minimum order for Trade customers is $300+GST.

Does Satara offer an Interior Design service?

Satara works closely with a large number of Australia's most talented Interior Design professionals. We will be happy to provide names of Interior Designers that you can discuss your requirements with - simply send us an email with your requirements and location.

How are goods shipped?

Online Orders

We use the Australia post eParcel service to ship online purchases of homewares products and picnic baskets. If you are not home Australia Post will typically leave the carton in a secure location out of the weather. If there is no secure location Australia Post will leave a card to notify you of a local Post Office where your parcel can be collected. This e-Parcel service typically takes 2 - 7 days depending on your location. (remote locations may take longer).

Trade Customers

We use TNT to ship our homewares products nationally to businesses. TNT provides a track and trace facility so we can track the location of goods once they leave our warehouse until they are received by the customer. Our items are shipped from Melbourne and typically take between 2 - 5 business days depending on your location.

Furniture

Due to the value of our furniture items and solid construction they are not typically flatpacked (except some timber items that come with legs removed). To protect the furniture and ensure it arrives in its intended state we utilise experienced furniture freight companies to transport all furniture. To ensure costs are minimised the furniture is typically delivered by the driver who may require assistance with heavy items. Furniture deliveries are to the ground floor of your building. Shipping of furniture from Melbourne may take 1 - 2.5 weeks depending on your location in Australia.

How do I register for a trade account to buy product from you?

To apply for a trade account please click here

Please note that access is not granted automatically and may take up to 24hrs to be approved.  Please call our office if you need pricing urgently.

How do we care for our Satara furniture?

We hope you enjoy many years of comfort and relaxation with your new Satara furniture. Please click here to view all furniture care instructions.

How eco-friendly are your products?

The majority of Satara's homewares products are made from ecologically sustainable products such as rattan, bamboo, willow, water hyacinth, pandanus leaf and seagrass. When handwoven by skilled weavers these natural materials are turned into amazing shapes and textures that help create a natural feel in your home.

A number of our manufacturing facilities provide significant employment for local villagers across South East Asia. In many cases these weaving skills have been passed down from generation to generation over hundreds of years.

Our all weather outdoor furniture is handwoven with an eco friendly HDPE material that is engineered to last in our harsh Australian climate and can be recycled.

Our timber furniture is made from Plantation Teak and Plantation European Oak and Recyled Teak.

How long will it take for my order to be delivered?

Homewares ordered online

We utilise the Australia Post e-Parcel service for shipping our homewares products. Our warehouse is in Melbourne so shipping times will depend on your location. The e-parcel service can take  up to 7 - 10 days. Deliveries to Australian capital cities typically take approx 2 - 5 days. Once your order is shipped you will receive an e-Parcel tracking email from Australia Post so you can track the progress of your parcel from Satara to your delivery address.

To minimise any inconvenience Australia Post will leave the parcel at your nominated address if it is safe to do so. If the parcel is not left they will leave a calling card for you to arrange to collect the parcel from your nearest post office.

 

Furniture deliveries

For furniture deliveries we utilise specialist furniture carriers. Our furniture carriers will typically call you at least 24hrs prior to arrange a suitable time for delivery. Please ensure there is someone available to sign for your items and receive the delivery. Furniture deliveries will be made to the ground floor of apartments and the front door of residences. Furniture deliveries may take approx 1-2 weeks depending on your location.

 

Trade customers

Deliveries of homewares to retailers are made by TNT. Deliveries typically take 2 - 5  days depending on your location around Australia.

All deliveries are made Monday - Friday.

Is pick-up available?

Our warehouse is in Moorabbin, Melbourne. Customers are welcome to collect from our warehouse with a minimum of 24 hours notice. Please call our office on 03 9587 4469 to arrange a collection time.

Please note that all orders must be paid for prior to warehouse pickup. Satara Australia is not liable for any damage that occurs during transport and handling once the goods are picked up by you or your nominated carrier from our warehouse.

What are Satara's Values?

At Satara our Values include:

  1. Curating elegantly crafted products from across the globe, empowering individuals to fashion extraordinary and stylish indoor and outdoor spaces.
  2. Prioritising the use of natural and ecologically sustainable materials whenever feasible, to foster environmental responsibility.
  3. Collaborating with suppliers who actively contribute to enhancing the well-being of local communities where they operate.
  4. Offering impeccably crafted and reasonably priced items for discerning customers who appreciate exceptional design, durability, and opulence.
  5. Cherishing our reputation and unwaveringly committing to delivering the best possible service to our valued customers.
  6. Going the extra mile whenever possible to ensure our customers can realize their vision, including personalized and bespoke designs.
  7. Aspiring to be a pioneering force in assisting individuals in crafting the ultimate indoor and outdoor living spaces.

What is your refund/returns policy?

Returns Policy

Satara prides itself on creating high quality products for your enjoyment. In the event that you request a refund, return or exchange, please read our Returns Policy below.

Returns for Damaged Goods

Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo and details of product fault or damage to info@satara.com.au to assist us in reducing future occurrences. Credits or replacements can be arranged for damaged or faulty goods on a case by case basis as long as we are notified within 7 days of receipt of product. Once a return is approved we will arrange a pick-up where possible. In the event of minor damage to  furniture (eg small dent or scratch) Satara reserves the right to have the furniture repaired to original condition where appropriate and viable.

Please note that the majority of  Satara's products are made from natural materials which gives them a unique look and feel. Naturally occuring variances in the product such as wood knots, minor cracks in timber and colour variations are part of the character of the product and are not deemed as product faults.

Change of Mind Returns

Please choose your items carefully prior to purchase and feel free to contact us if you have any questions prior to purchase.

We are happy to accept change of mind returns if we are informed within 7 days of delivery. Satara may offer a credit voucher or exchange for change of mind returns. This exchange or credit voucher will not include shipping / return costs for exchanged items.

Should you wish to return the product for a refund then goods must be returned in their original packaging and in original condition. Satara will deduct the initial shipping cost plus a return shipping cost from your refund. A 20% restocking fee will apply if goods are not returned in their original packaging. Refunds will be made once we receive the returned item and are happy with its condition.

Other Returns

Satara will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of reasonable accepted quality
  • The product cannot perform the way promised
  • The product is significantly different from the web description and image

Proof of Purchase will be required.

Cancellations of Orders Paid by Credit Card

Orders paid for by credit card that are subsequently cancelled will be charged a 3% cancellation fee so we can recoup the fees that we are charged by the credit card provider.

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Email: info@satara.com.au 

Tel: (03) 9587 4469

Satara Australia Pty Ltd
Head Office | Showroom/Warehouse  Tel: (03) 9587 4469 
Satara Melbourne Showroom: 13 Cochranes Road Moorabbin VIC 3189 MAP
Warehouse Dispatch: (Enter via Corner of Sullivan and Ebden St Moorabbin) 

Satara Brisbane Showroom: 186 Robertson Street Fortitude Valley QLD 4006 Tel: (07) 3252 2123  MAP

Satara Sydney Showroom: (NOW OPEN) - Unit 12b/32 Ralph St, Alexandria NSW 2015 Tel: (02) 8970 9357 MAP

Satara Adelaide - Showroom at Adelaide Agencies: 173 Magill Rd Maylands SA 5069 Tel: (08) 8117 4148 

Satara Perth - Showroom at Rosa Brown Agency: 80 Jersey Street Jolimont WA 6014 Tel: (08) 9388 1581

Copyright © 2025 Satara Australia Pty Ltd
Site by Flux Creative
ABN: 71 634 390 097
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Satara Australia Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Satara Australia Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 13 Cochranes Road Moorabbin Vic 3189. Our ABN is 71 634 390 097 . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.