Please browse through our frequently asked questions to find answers to commonly asked questions relating to our website. If you are unable to find an answer to a specific question, please email us at sales@satara.com.au.
To ensure all online transactions are secure we utilise the Stripe payment processing platform.
Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.
Yes, Satara offers Afterpay to our retail customers for purchases up to $2000. To use Afterpay, simply add your items to your cart and then choose Afterpay as your payment method at checkout.
For customers that cannot find our products at their nearest stockist, you can browse, order and pay securely via our website.
To order online simply click on the main menu items on our home page and view each catalogue. Select the product and click on it to view in more detail. Choose the quantity you require and proceed to the checkout where you can pay online. Outside of metro postcodes will required a custom shipping total from our sales team. Goods will typically be shipped within 2 - 3 business days.
Please note that where the product is a set (ie. set of 3 baskets), you need to purchase the whole set. We do not split up product sets.
Please note that Trade customers can only order online once they have logged in via the home page.
You are welcome to purchase goods via our online store from overseas locations outside Australia for shipping to friends or family located in Australia. Our website doesn't like overseas billing addresses so please enter the billing address on the checkout page the same as the Australian shipping address - don't worry, we don't send invoice details with the goods.
If you have an enquiry about an international project please click here to learn about our international projects capabilities.
Note: We do not offer international shipping of individual products.
Yes we ship goods all around Australia using the Australia Post e-Parcel service, TNT distribution network or our selected furniture freight companies. Shipping outside of Australian metro areas will incur a delivery surcharge.
Contact sales@satara.com.au and we will inform you on the ETA of the product so you can put a deposit down to secure the piece you're after.
There is no minimum order for online purchases.
Our minimum order for Trade customers is $300+GST.
Satara works closely with a large number of Australia's most talented Interior Design professionals. We will be happy to provide names of Interior Designers that you can discuss your requirements with - simply send us an email with your requirements and location.
We use the Australia post eParcel service to ship online purchases of homewares products and picnic baskets. If you are not home Australia Post will typically leave the carton in a secure location out of the weather. If there is no secure location Australia Post will leave a card to notify you of a local Post Office where your parcel can be collected. This e-Parcel service typically takes 2 - 7 days depending on your location. (remote locations may take longer).
We use TNT to ship our homewares products nationally to businesses. TNT provides a track and trace facility so we can track the location of goods once they leave our warehouse until they are received by the customer. Our items are shipped from Melbourne and typically take between 2 - 5 business days depending on your location.
Due to the value of our furniture items and solid construction they are not typically flatpacked (except some timber items that come with legs removed). To protect the furniture and ensure it arrives in its intended state we utilise experienced furniture freight companies to transport all furniture. To ensure costs are minimised the furniture is typically delivered by the driver who may require assistance with heavy items. Furniture deliveries are to the ground floor of your building. Shipping of furniture from Melbourne may take 1 - 2.5 weeks depending on your location in Australia.
To apply for a trade account please click here
Please note that access is not granted automatically and may take up to 24hrs to be approved. Please call our office if you need pricing urgently.
We hope you enjoy many years of comfort and relaxation with your new Satara furniture. Please click here to view all furniture care instructions.
The majority of Satara's homewares products are made from ecologically sustainable products such as rattan, bamboo, willow, water hyacinth, pandanus leaf and seagrass. When handwoven by skilled weavers these natural materials are turned into amazing shapes and textures that help create a natural feel in your home.
A number of our manufacturing facilities provide significant employment for local villagers across South East Asia. In many cases these weaving skills have been passed down from generation to generation over hundreds of years.
Our all weather outdoor furniture is handwoven with an eco friendly HDPE material that is engineered to last in our harsh Australian climate and can be recycled.
Our timber furniture is made from Plantation Teak and Plantation European Oak and Recyled Teak.
We utilise the Australia Post e-Parcel service for shipping our homewares products. Our warehouse is in Melbourne so shipping times will depend on your location. The e-parcel service can take up to 7 - 10 days. Deliveries to Australian capital cities typically take approx 2 - 5 days. Once your order is shipped you will receive an e-Parcel tracking email from Australia Post so you can track the progress of your parcel from Satara to your delivery address.
To minimise any inconvenience Australia Post will leave the parcel at your nominated address if it is safe to do so. If the parcel is not left they will leave a calling card for you to arrange to collect the parcel from your nearest post office.
For furniture deliveries we utilise specialist furniture carriers. Our furniture carriers will typically call you at least 24hrs prior to arrange a suitable time for delivery. Please ensure there is someone available to sign for your items and receive the delivery. Furniture deliveries will be made to the ground floor of apartments and the front door of residences. Furniture deliveries may take approx 1-2 weeks depending on your location.
Deliveries of homewares to retailers are made by TNT. Deliveries typically take 2 - 5 days depending on your location around Australia.
All deliveries are made Monday - Friday.
Our warehouse is in Moorabbin, Melbourne. Customers are welcome to collect from our warehouse with a minimum of 24 hours notice. Please call our office on 03 9587 4469 to arrange a collection time.
Please note that all orders must be paid for prior to warehouse pickup. Satara Australia is not liable for any damage that occurs during transport and handling once the goods are picked up by you or your nominated carrier from our warehouse.
At Satara our Values include:
Satara prides itself on creating high quality products for your enjoyment. In the event that you request a refund, return or exchange, please read our Returns Policy below.
Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo and details of product fault or damage to info@satara.com.au to assist us in reducing future occurrences. Credits or replacements can be arranged for damaged or faulty goods on a case by case basis as long as we are notified within 7 days of receipt of product. Once a return is approved we will arrange a pick-up where possible. In the event of minor damage to furniture (eg small dent or scratch) Satara reserves the right to have the furniture repaired to original condition where appropriate and viable.
Please note that the majority of Satara's products are made from natural materials which gives them a unique look and feel. Naturally occuring variances in the product such as wood knots, minor cracks in timber and colour variations are part of the character of the product and are not deemed as product faults.
Please choose your items carefully prior to purchase and feel free to contact us if you have any questions prior to purchase.
We are happy to accept change of mind returns if we are informed within 7 days of delivery. Satara may offer a credit voucher or exchange for change of mind returns. This exchange or credit voucher will not include shipping / return costs for exchanged items.
Should you wish to return the product for a refund then goods must be returned in their original packaging and in original condition. Satara will deduct the initial shipping cost plus a return shipping cost from your refund. A 20% restocking fee will apply if goods are not returned in their original packaging. Refunds will be made once we receive the returned item and are happy with its condition.
Satara will accept product returns and provide you with an exchange voucher, refund or repair where:
Proof of Purchase will be required.
Orders paid for by credit card that are subsequently cancelled will be charged a 3% cancellation fee so we can recoup the fees that we are charged by the credit card provider.
