The rope used across our outdoor collections is a durable, high-performance material designed to be genuinely low maintenance. A simple routine and a little care to protect it from fading and damage, will keep it looking its best for years.
Covering or storing your rope furniture when it's not in use helps prevent fading from sun exposure and extends its overall lifespan.
Our rope furniture is designed to be low maintenance and doesn't require any special treatment. If you'd still like to apply a fabric or upholstery protector to help guard against staining, we recommend testing it on an inconspicuous area first to make sure it doesn't affect the rope's colour or finish.
Coastal or seaside environments can accelerate salt build-up and general wear on outdoor rope, so furniture in these locations may benefit from more frequent cleaning. If your furniture is heavily soiled or stained, professional cleaning is worth considering rather than risking damage with a DIY deep clean.
If storing furniture for an extended period or over winter, clean it thoroughly first and let it dry completely before storing in a dry, cool place out of direct sunlight. Avoid storing in humid or high-moisture environments.
Following the care steps above helps keep your Satara furniture covered under our warranty terms. If you're ever unsure which care routine applies to your piece, or have a specific stain or mark you'd like advice on, our team is happy to help — email sales@satara.com.au or call your nearest showroom.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Satara Australia Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Satara Australia Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 13 Cochranes Road Moorabbin Vic 3189. Our ABN is 71 634 390 097 . The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Satara Australia Pty Ltd (ABN 71 634 390 097) ("Satara", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, including when you shop with us, join our Trade Program, visit a showroom or subscribe to our email or SMS marketing.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we comply with the Spam Act 2003 (Cth) when we send electronic marketing.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes information such as your name, email address, mobile number and delivery address.
The information we collect depends on how you deal with us, and may include:
Card payments are processed by our third-party payment providers and are handled in accordance with their security standards.
You can deal with us anonymously or using a pseudonym where it is practical, such as when making a general enquiry. However, we will need your details to process an order, deliver products or open a trade account.
We collect personal information directly from you where reasonably possible. This includes when you:
We also collect information automatically when you use our website, through cookies and similar technologies.
We use personal information to:
With your consent, or where otherwise permitted by law, we may send you information about new collections, product launches, sales, promotions, events, showroom updates and other Satara news by email, SMS, phone or post.
Every marketing email and SMS we send includes a way to unsubscribe. You can also opt out at any time by contacting us using the details below. We will process unsubscribe requests within five working days.
Unsubscribing from one channel, such as SMS, does not automatically unsubscribe you from other channels, such as email. You can manage these separately. We may still send you service messages about your orders, deliveries or account.
When you provide your mobile number and opt in to receive SMS marketing from Satara, you consent to receiving marketing and promotional text messages from us at that number. Consent is voluntary and is not a condition of purchasing any product or service from Satara.
We may collect your mobile number for SMS marketing when you:
We use your mobile number to send you the communications you have agreed to receive and to manage your SMS subscription preferences. We use a third-party marketing platform to manage and deliver our SMS communications. That platform processes your mobile number on our behalf only for this purpose. We do not sell your mobile number to anyone.
You can unsubscribe from SMS marketing at any time by replying STOP to any of our messages, by following the unsubscribe instructions in the message, or by contacting us. We will process your request within five working days.
Our website uses cookies, pixels and similar technologies. A cookie is a small file stored on your device that helps a website recognise your browser and remember information about your visit.
We use these technologies to:
Some of these cookies are set by third-party analytics, advertising and social media platforms. Those platforms may collect information about your browsing activity on our website and other websites, and use it under their own privacy policies.
We do not provide customer lists or contact details to advertising platforms.
You can manage or disable cookies through your browser settings, and manage your advertising preferences in the settings of the relevant platforms. Disabling cookies may affect how parts of our website work.
We may disclose personal information to:
We require our service providers to use personal information only for the services they provide to us. We do not sell, rent or trade your personal information.
We do not send customer or trade information to our overseas suppliers or manufacturers.
Some of the technology platforms we use to operate our website, marketing, analytics and advertising may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include physical, electronic and managerial safeguards.
We keep personal information only for as long as we need it for the purposes described in this policy or as required by law. After that, we take reasonable steps to destroy it or de-identify it.
You can ask to access the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading. Please contact us using the details below.
We will respond within a reasonable time, usually within 30 days. In limited circumstances permitted by law, we may decline an access request. If we do, we will tell you why.
If you have a concern about how we have handled your personal information, please contact us in writing using the details below. We will acknowledge your complaint, investigate it and respond within 30 days.
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated.
For privacy enquiries, access or correction requests, SMS or email unsubscribe requests, or complaints, please contact:
Satara Australia Pty Ltd
Attention: Privacy
Email: service@satara.com.au
Phone: (03) 9587 4469
Post: 13 Cochranes Road, Moorabbin VIC 3189
