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Satara Australia Pty Ltd
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Cart0
  • Indoor
    • Bedroom
      • Beds and Bedheads
      • Bedside Tables
      • Buffets and Dressers
    • Seating
      • Dining Chairs
      • Kitchen and Bar Stools
      • Low Stools, Ottomans, Benches
      • Occasional Chairs
      • Office Chairs
      • Sofas
    • Storage
      • Bar and Bookshelves
      • Buffets & Dresser
      • Entertainment Units
    • Tables
      • Coffee Tables
      • Console Tables
      • Desks
      • Dining Tables
      • Side Tables
    • Rugs
    • By Room
      • Bathroom
      • Bedroom
      • Dining
      • Entrance
      • Kitchen
      • Living
      • Office
      • Outdoor
      • Decor
      • Eco Friendly
      • Shop the BLOCK
    • New Arrivals
    • Indoor Clearance Outlet
    • Resources
      • Indoor Colours Guide
      • Furniture Specifications
      • Custom Program
      • Product Care
      • Lookbook
      • FAQ's
  • Outdoor
    • Tables
      • Coffee and Side Tables
      • Dining and Bar Tables
    • Outdoor Seating
      • Bar Stools
      • Daybeds and Sunlounges
      • Dining Chairs
      • Low Stools and Benches
      • Occasional Chairs
      • Sofas
    • Accessories
      • Accessories
      • Outdoor Cushions
      • Lanterns and Candles
      • Lighting
      • Outdoor Rugs
      • Umbrellas
    • New Arrivals
    • Outdoor Clearance Outlet
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      • Outdoor Colour Guide
      • Outdoor Furniture Specifications
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      • Online Catalogues
      • Lookbook
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    • Baskets
      • Laundry and Bathroom
      • Storage
    • Homewares
      • Kitchen
      • Lights & Lanterns
      • Planters
      • Rattan Homewares
      • Wooden Bowls
      • Vases
    • Kitchen and Dining
      • Placemats & Tabletop
      • Trays
    • Soft Furnishings
      • Cushions and Textiles
      • Indoor Rugs
      • Outdoor Cushions
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  • Outdoor Fabric Care Instructions

Outdoor Fabric Care Instructions

Outdoor Fabric Care Instructions

Satara's outdoor cushions and upholstery use a combination of Sunbrella and our Factory Solution-Dyed (Sunproof) acrylic fabrics, both built to handle the Australian outdoors. The general care routine below applies to both, with dedicated notes for each fabric type further down.

 

At a Glance: Do's and Don'ts

Do

  • Brush off loose dirt regularly, or vacuum with an upholstery attachment, before it becomes embedded in the fabric
  • Blot spills immediately with a clean cloth
  • Spot clean stains as soon as they occur
  • Limit direct sunlight where possible, and rotate cushions so wear and fading are even
  • Allow fabric and foam to air dry completely before reassembling covers

Don't

  • Machine dry or tumble dry your fabric covers — this can shrink the stitching
  • Dry clean, iron, or steam clean outdoor fabric covers
  • Let water sit on the surface of your cushions for extended periods
  • Use undiluted bleach or harsh chemicals without following the specific dilution guidance below

 

Everyday Care

  • Brush off loose dirt regularly, or vacuum with a soft upholstery attachment, before it has a chance to become embedded in the fabric.
  • Wipe up spills as soon as they happen, and spot clean stains promptly — the sooner you address a mark, the easier it lifts.
  • Properly maintaining your fabric this way is the best way to keep it looking good and delay the need for a deeper, more vigorous clean.

 

Protecting Against Sun Fading

Australian summer sun is harsh, and UV rays will affect the colour of fabric over time (as well as timber and leather). Where possible, limit how much direct sun your cushions get. Darker fabrics tend to fade faster than lighter ones — moving and rotating your cushions periodically helps ensure any fading happens evenly across the whole piece rather than in patches.

 

About Our Foam Inserts

Our standard foam (medium and high-density polyurethane) is best suited to covered outdoor areas, where cushions might get some side-spray from rain but won't sit in direct rain. If a cushion does get wet, tilt it up on its side to help it dry. If the inner foam becomes fully soaked, remove the cover and let the foam dry out before putting the cover back on.

If you'd like to leave cushions outdoors in the rain, we recommend our QuickDryFoam® inserts, used across our outdoor range. QuickDryFoam® is exceptionally porous and permeable, allowing maximum water drainage and airflow so it can be used again quickly even after being fully saturated. It also uses UREGARD, a built-in anti-microbial protection that helps prevent common mould and fungus growth even with extended outdoor use.

 

General / Light Cleaning

  1. Brush off any loose dirt.
  2. Prepare a cleaning solution of ¼ cup mild soap per 4 litres of lukewarm water (under 38°C).
  3. Use a sponge or soft-bristled brush to clean, letting the solution soak into the fabric.
  4. Rinse thoroughly to remove all soap residue.
  5. Allow the fabric to air dry completely.

Spot Cleaning

  1. Apply a light mist of mild soap and water using a spray bottle.
  2. Work the solution into the stain by lightly scrubbing with a sponge or soft-bristled brush.
  3. Rinse thoroughly to remove all soap residue.
  4. Blot excess moisture with a clean, soft towel or sponge, or wet-vacuum if available.
  5. Air dry, repeating steps 2–4 until all soap residue is gone.

Hand Washing (Removable Covers)

  1. Soak the fabric in a solution of ¼ cup mild soap per 4 litres of lukewarm water.
  2. Use a sponge or soft-bristled brush as needed.
  3. Rinse thoroughly to remove all soap residue.
  4. Air dry completely.

Machine Washing (Removable Covers)

Machine wash in cold water on a mild cycle (under 38°C). Depending on your wash load size, use a normal amount of mild laundry soap plus around 1 cup of bleach. Allow the fabric to air dry — do not machine dry or tumble dry.

Heavy Cleaning for Stubborn Stains and Mildew

Mildew can grow on dirt and other residue left on the fabric, so regular cleaning is the best prevention. For stubborn stains or mildew:

  1. Prepare a solution of 1 cup bleach and ¼ cup mild soap per 4 litres of clean water.
  2. Spray over the entire affected area and let it soak into the fabric for 15 minutes.
  3. Remove the stain with a sponge, clean towel, or very soft-bristled brush.
  4. Rinse thoroughly to remove all soap residue.
  5. Allow the fabric to air dry completely.
  6. For severe stains or mildew, the bleach quantity can be increased.

 

Re-treating the Fabric

Outdoor fabrics have a special finish that enhances water repellence. This finish is designed to last several years under normal use, but may need refreshing after a thorough clean or extended use. 

 

Sunbrella Fabric

Sunbrella is a leading outdoor performance fabric made from 100% solution-dyed acrylic — UV-stabilised and fade-resistant for long-lasting colour, and breathable, water-repellent, and mould-resistant for easy care.

  • Follow the general cleaning steps above for everyday care and spills.
  • Do not machine dry or tumble dry Sunbrella fabric, as this can shrink the stitching.
  • Do not dry clean, iron, or steam clean Sunbrella fabric.
  • Sunbrella cushions include "breathers" underneath — a small rubber-like mesh that allows ventilation and helps both the fabric and foam insert dry faster.
  • Sunbrella also publishes a comprehensive stain removal guide and full care instructions for specific stain types.

 

Sunproof Fabric

Sunproof® is an internationally recognised outdoor fabric technology made from premium Olefin fibres, dyed to the core for reliability, strength, and colour-fastness. It's also Oeko-Tex certified against harmful substances.

For general cleaning:

  1. Remove the foam insert from the Sunproof cover.
  2. Remove any loose dirt, then spray a cleaning solution of water and mild soap onto the cover.
  3. Let the solution soak into the fabric, then gently clean the surface with a soft-bristled brush.
  4. Rinse the cover thoroughly until all soap residue is removed.
  5. Allow the cover to air-dry completely before reinstalling the foam insert.

Avoid letting water sit or stand on the surface of Sunproof upholstery for extended periods. For further detail, see the full Sunproof® care instructions.

 

Coastal Environments and Storage

Coastal or seaside environments can accelerate salt build-up and general wear on outdoor fabrics, so furniture in these locations may need more frequent cleaning. If your outdoor furniture is heavily soiled or stained, professional upholstery cleaning is worth considering — professional cleaners have the equipment to restore fabric without risking damage.

If storing furniture for an extended period or over winter, clean it thoroughly first and let it dry completely before storing in a dry, cool place out of direct sunlight. Avoid storing in humid or high-moisture environments.

 

Warranty and Further Help

Following the care steps above helps keep your Satara furniture covered under our warranty terms. If you're ever unsure which care routine applies to your piece, or have a specific stain or mark you'd like advice on, our team is happy to help — email sales@satara.com.au or call your nearest showroom.


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Satara Australia Pty Ltd
Head Office | Showroom/Warehouse  Tel: (03) 9587 4469 
Satara Melbourne Showroom: 13 Cochranes Road Moorabbin VIC 3189 MAP
Warehouse Dispatch ONLY: (Enter via Corner of Sullivan and Ebden St Moorabbin) 

Satara Brisbane Showroom: 186 Robertson Street Fortitude Valley QLD 4006 Tel: (07) 3252 2123  MAP

Satara Sydney Showroom: Unit 12b/32 Ralph St, Alexandria NSW 2015 Tel: (02) 8970 9357 MAP

Satara Adelaide - Showroom at Adelaide Agencies: 173 Magill Rd Maylands SA 5069 Tel: (08) 8117 4148 

Satara Perth - Showroom at Rosa Brown Agency: 80 Jersey Street Jolimont WA 6014 Tel: (08) 9388 1581

Copyright © 2026 Satara Australia Pty Ltd
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ABN: 71 634 390 097
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Satara Australia Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Satara Australia Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 13 Cochranes Road Moorabbin Vic 3189. Our ABN is 71 634 390 097 . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Satara Australia Pty Ltd (ABN 71 634 390 097) ("Satara", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, including when you shop with us, join our Trade Program, visit a showroom or subscribe to our email or SMS marketing.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we comply with the Spam Act 2003 (Cth) when we send electronic marketing.

 

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes information such as your name, email address, mobile number and delivery address.

 

The personal information we collect

The information we collect depends on how you deal with us, and may include:

  • Customers: your name, email address, phone and mobile number, billing and delivery addresses, order and purchase history, and product preferences.
  • Trade Program members and applicants: your name, job title, business name, ABN, business contact details, and project information you share with us.
  • Showroom visitors: contact details you provide to our team. Where our showrooms use CCTV for security purposes, we may also capture images.
  • Competition and event participants: the details requested on the relevant entry or registration form.
  • Job applicants: your contact details, resume, cover letter, work history and referee details.
  • Website visitors: technical and usage information such as your IP address, device and browser type, pages viewed and how you arrived at our website (see "Cookies, analytics and advertising" below).
  • Everyone: records of your communications with us, including enquiries, warranty and after-sales requests, and customer surveys.

Card payments are processed by our third-party payment providers and are handled in accordance with their security standards.

You can deal with us anonymously or using a pseudonym where it is practical, such as when making a general enquiry. However, we will need your details to process an order, deliver products or open a trade account.

 

How we collect personal information

We collect personal information directly from you where reasonably possible. This includes when you:

  • place an order or create an account on our website;
  • apply for or use our Trade Program;
  • visit or contact one of our showrooms, or contact us by phone or email;
  • subscribe to our email or SMS marketing;
  • enter a competition, attend an event or complete a survey; or
  • apply for a role with us.

We also collect information automatically when you use our website, through cookies and similar technologies.

 

How we use personal information

We use personal information to:

  • process, deliver and support your orders, including returns, warranty claims and after-sales care;
  • assess and manage Trade Program accounts;
  • respond to your enquiries and provide customer service;
  • send you marketing communications you have agreed to receive;
  • run competitions and events;
  • assess job applications;
  • analyse and improve our website, products, services and advertising;
  • maintain the security of our website, systems and showrooms; and
  • meet our legal and regulatory obligations.

 

Direct marketing

With your consent, or where otherwise permitted by law, we may send you information about new collections, product launches, sales, promotions, events, showroom updates and other Satara news by email, SMS, phone or post.

Every marketing email and SMS we send includes a way to unsubscribe. You can also opt out at any time by contacting us using the details below. We will process unsubscribe requests within five working days.

Unsubscribing from one channel, such as SMS, does not automatically unsubscribe you from other channels, such as email. You can manage these separately. We may still send you service messages about your orders, deliveries or account.

 

SMS marketing

When you provide your mobile number and opt in to receive SMS marketing from Satara, you consent to receiving marketing and promotional text messages from us at that number. Consent is voluntary and is not a condition of purchasing any product or service from Satara.

How we collect and use your mobile number

We may collect your mobile number for SMS marketing when you:

  • subscribe through a form on our website;
  • register for promotions, competitions or events where SMS consent is clearly requested;
  • provide your details in one of our showrooms and expressly agree to receive SMS marketing; or
  • otherwise specifically opt in to SMS communications from Satara.

We use your mobile number to send you the communications you have agreed to receive and to manage your SMS subscription preferences. We use a third-party marketing platform to manage and deliver our SMS communications. That platform processes your mobile number on our behalf only for this purpose. We do not sell your mobile number to anyone.

 

Opting out

You can unsubscribe from SMS marketing at any time by replying STOP to any of our messages, by following the unsubscribe instructions in the message, or by contacting us. We will process your request within five working days.

SMS terms

  • Frequency: the number of messages varies depending on promotions, launches and other Satara activity.
  • Charges: Satara does not charge you to receive SMS marketing. However, standard message or data charges from your mobile provider may apply.
  • Your number: please provide a valid mobile number that you are authorised to use. If your number changes or is reassigned, please update your details or unsubscribe the old number.
  • Delivery: SMS delivery depends on mobile networks and telecommunications providers. We cannot guarantee that every message will be delivered or received at a particular time.
  • Changes: we may update our SMS marketing program or these terms from time to time. Updated terms will be published on this page.

 

Cookies, analytics and advertising

Our website uses cookies, pixels and similar technologies. A cookie is a small file stored on your device that helps a website recognise your browser and remember information about your visit.

We use these technologies to:

  • make our website work, such as keeping items in your cart and keeping you signed in;
  • understand how visitors use our website so we can improve it;
  • measure the performance of our marketing emails and advertising; and
  • show you relevant Satara advertising on other websites, search engines and social media platforms.

Some of these cookies are set by third-party analytics, advertising and social media platforms. Those platforms may collect information about your browsing activity on our website and other websites, and use it under their own privacy policies.

We do not provide customer lists or contact details to advertising platforms.

You can manage or disable cookies through your browser settings, and manage your advertising preferences in the settings of the relevant platforms. Disabling cookies may affect how parts of our website work.

 

Who we disclose personal information to

We may disclose personal information to:

  • delivery and freight carriers, so they can deliver your order;
  • payment and buy-now-pay-later providers, so they can process payments;
  • service providers who help us run our business, including website, ecommerce, IT, data storage, customer relationship management, email and SMS marketing, analytics and advertising providers;
  • our stockists and showroom agency partners, where needed to respond to your enquiry or order;
  • our professional advisers, such as accountants, auditors and lawyers; and
  • government bodies, regulators and law enforcement, where required or authorised by law.

We require our service providers to use personal information only for the services they provide to us. We do not sell, rent or trade your personal information.

 

Overseas disclosure

We do not send customer or trade information to our overseas suppliers or manufacturers.

Some of the technology platforms we use to operate our website, marketing, analytics and advertising may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with the Australian Privacy Principles.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include physical, electronic and managerial safeguards.

We keep personal information only for as long as we need it for the purposes described in this policy or as required by law. After that, we take reasonable steps to destroy it or de-identify it.

Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading. Please contact us using the details below.

We will respond within a reasonable time, usually within 30 days. In limited circumstances permitted by law, we may decline an access request. If we do, we will tell you why.

Complaints

If you have a concern about how we have handled your personal information, please contact us in writing using the details below. We will acknowledge your complaint, investigate it and respond within 30 days.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated.

 

Contact us

For privacy enquiries, access or correction requests, SMS or email unsubscribe requests, or complaints, please contact:

Satara Australia Pty Ltd
Attention: Privacy
Email: service@satara.com.au
Phone: (03) 9587 4469
Post: 13 Cochranes Road, Moorabbin VIC 3189