We utilise the Australia Post e-Parcel service for shipping our homewares products. Our warehouse is in Melbourne so shipping times will depend on your location. The e-parcel service can take up to 7-10 days. Deliveries to Australian capital cities typically take approx 2-5 days. Once your order is shipped you will receive an e-parcel tracking email so you can track the progress of your parcel from Satara to your delivery address (by Australia Post).
To minimise any inconvenience Australia Post will leave the parcel at your nominated address if it is safe to do so. If the parcel is not left they will leave a calling card for you to arrange to collect the parcel from your nearest post office.
For furniture deliveries we utilise specialist furniture carriers. Our furniture carriers will typically call you a day or to prior to delivering to arrange a suitable time for delivery. Please ensure there is someone available to sign for your items and receive the delivery. Furniture deliveries will be made to the ground floor of apartments and the front door of residences. Furniture deliveries may take approx 1-2 weeks depending on your location.
Deliveries of homewares to Retailers are made by Toll Ipec. Deliveries typically take 2-5 days depending on your location around Australia.
All deliveries are made on Monday-Friday.