How are goods shipped ?
We use Australia post eparcel service to ship online purchases of homewares products and picnic baskets to your home. If you are not home Australia post will typically leave the carton in a secure location out of the weather. If there is no secure location then Australia post will leave a card to notify you of a local Post Office where your parcel can be collected. This e-parcel service typically takes 2-7 days depending on your location. (Remote locations may take longer)
We use Toll Ipec to ship our homewares products Nationally to businesses. Toll Ipec provide a track and trace facility so we can track the location of goods once they leave our warehouse until they are received by the customer. Our items are shipped from Melbourne and typically take between 2 and 5 business days depending on your location.
Due to the value of our furniture items and solid construction they are not typically flatpacked (except some timber items that come with legs removed). To protect the furniture and ensure it arrives in it's intended state we utilise experienced furniture freight companies to transport all furniture. To ensure costs are minimised the furniture is typically delivered by the driver who may require assistance with heavy items. Furniture deliveries are to the ground floor of your building. Shipping of furniture from Melbourne may take 1-2.5 weeks depending on your location in Australia.