What is your refund/returns policy?
Satara prides itself on creating high quality products for your enjoyment. In the event that you request a refund, return or exchange please read our Returns Policy below.
Returns for Damaged Goods
Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo and details of product fault or damage to firstname.lastname@example.org to assist us in reducing future occurrences. Credits or replacements can be arranged for damaged or faulty goods on a case by case basis as long as we are notified within 7 days of receipt of product. Once a return is approved we will arrange a pick-up where possible. In the event of minor damage to furniture (eg small dent or scratch) Satara reserves the right to have the furniture repaired to original condition where appropriate and viable.
Please note that the majority of Satara's products are made from natural materials which gives them a unique look and feel. Naturally occuring variances in the product such as wood knots , minor cracks in timber and colour variations are part of the character of the product and are not deemed as product faults.
Change of Mind Returns
Please choose your items carefully prior to purchase and feel free to contact us if you have any questions prior to purchase.
We are happy to accept change of mind returns if we are informed within 7 days of delivery. Satara may offer a credit voucher or exchange for change of mind returns. This exchange or credit voucher will not include shipping / return costs for exchanged items.
Should you wish to return the product for a refund then goods must be returned in their original packaging and in original condition. Satara will deduct the initial shipping cost plus a return shipping cost from your refund. A 20% restocking fee will apply if goods are not returned in their original packaging. Refunds will be made once we receive the returned item and are happy with it's condition.
Satara will accept product returns and provide you with an exchange voucher, refund or repair where
- The product is faulty or is not of reasonable accepted quality
- The product cannot perform the way promised
- The product is significantly different from the web description and image
- (You will require proof of purchase)